Frequently asked questions

Most commonly asked questions

• Which tickets or travel passes are valid on the lake?
• Where can I buy tickets for cruises on Lake Lucerne?
• Overview of the different piers in Lucerne
• Is it possible to reserve seats on the boat?
• Can a window seat be reserved?

Questions about tickets

• Where can I buy a boat ticket?
• Can I purchase combined tickets for the boats and the mountain railways?
• Is there a GA travelcard for Lake Lucerne?
• Which tickets or travel passes are valid on the lake?
• Can I get on and off as I like with a route ticket?
• How can I pay?

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Questions about vouchers

• How quickly will I receive a voucher order?
• Can online vouchers also be redeemed on site?
• What happens with expired vouchers?

Questions about getting to Lake Lucerne

• Overview of our boat piers in Lucerne
• Train or bus to boat interchange
• Do the boats wait for delayed trains?
• What parking facilities are available in Lucerne?

Questions about traveling with reduced mobility

• Are the boats accessible with a wheelchair?
• Which areas of the boat are accessible with a wheelchair?
• Do care assistants for people with disabilities travel for free?

Various questions

• What is the weather like in Lucerne?
• Can I eat on the boat?
• Are dogs permitted on the ships?
• May I bring my bike on the boat?
• Are there power sockets and internet access on the boats?
• Is smoking permitted on the boats?

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